Lindsey Major, Chief Member Experience Officer, The MLC

Lindsey Major serves as Chief Member Experience Officer for the Mechanical Licensing Collective (The MLC), where she is responsible for designing, implementing, and delivering world class experiences to The MLC's diverse and growing Membership base. Her multifaceted leadership ensures that The MLC remains at the forefront of innovation and excellence in serving its 60,000+ Members.

Before joining The MLC, Major held key roles at companies such as Fairygodboss, SmileDirectClub, and Lyft, where she developed and enhanced their customer experience operations, creating effective staff training programs, designing and improving processes, and building innovative support tools to improve quality interactions. Major earned a B.A. from the University of Iowa, an MBA from Belmont University, and a Lean Six Sigma Master Black Belt from the Six Sigma Global Institute.

Recognized for her leadership and contributions, Major was honored with the 2023 Nashville Emerging Leader Award for Arts, Entertainment, and Music Business. Additionally, she was named a finalist for Music Business Association’s NEXTGEN_NOW One to Watch award in 2023 and 2025 and a finalist for CX Leader of the Year for CMSWire’s IMPACT Awards in 2025. In addition to her internal contributions, Major often represents The MLC at industry events, educating stakeholders about The MLC’s mission and the processes for registering and claiming songs. Her efforts have supported The MLC’s consistent track record of timely royalty distributions each month, with over $3 billion in total royalties distributed.

Outside of her professional work, she is an active volunteer with animal rescues in the Nashville area, including the Nashville Humane Association, and is passionate about supporting environmental conservation, ocean protection, gender equality, and diversity and inclusion initiatives through volunteer work and philanthropy.