Lindsey Major serves as Chief Member Experience Officer for the Mechanical Licensing  Collective (The MLC), where she is responsible for designing, implementing, and delivering  world class experiences to The MLC's diverse and growing Membership base. Her multifaceted  leadership ensures that The MLC remains at the forefront of innovation and excellence in  serving its 60,000+ Members.  

Before joining The MLC, Major held key roles at companies such as Fairygodboss,  SmileDirectClub, and Lyft, where she developed and enhanced their customer experience  operations, creating effective staff training programs, designing and improving processes, and  building innovative support tools to improve quality interactions. Major earned a B.A. from the  University of Iowa, an MBA from Belmont University, and a Lean Six Sigma Master Black Belt  from the Six Sigma Global Institute.  

Recognized for her leadership and contributions, Major was honored with the 2023 Nashville  Emerging Leader Award for Arts, Entertainment, and Music Business. Additionally, she was  named a finalist for Music Business Association’s NEXTGEN_NOW One to Watch award in 2023 and 2025 and a finalist for CX Leader of the Year for CMSWire’s IMPACT Awards in 2025. In  addition to her internal contributions, Major often represents The MLC at industry events,  educating stakeholders about The MLC’s mission and the processes for registering and claiming  songs. Her efforts have supported The MLC’s consistent track record of timely royalty  distributions each month, with over $3 billion in total royalties distributed.